Privacy Policy

Tru Grit Garage Flooring LLC. is committed to protecting your privacy while providing you with a positive experience on our website and in receiving our epoxy flooring services.

 

This Privacy Notice (“Notice”) explains our privacy practices and provides information on how and why we collect, use and share your personal information through our interaction with you in relation to our services, when you visit our websites. The Notice also describes choices that may be available to you regarding use, access, deletion and correction of your personal information.

 

Additional information on our personal information practices may be provided in supplemental terms and conditions, supplemental privacy statements, or notices provided prior to or at the time of data collection.

 

Types of Information Collected: 

• Your contact information/Identifiers: first name, last name, username, email address, phone number, mailing address, zipcode, project information.

• Your payment information: Billing name, address, and credit card or other payment information.

 

Method of Information Collection: 

• We collect your personal information when you actively provide it to us through your interactions with us. 

• Filling out our website form.

 

Purpose of Data Collection: 

We use your personal information for the following purposes, to: Communicate with you; Verify your identity to prevent fraud in compliance with applicable law; Provide you with Flooring Services including responding to your requests for support; Manage your service and our customer relationship; Market and advertise our Services; Perform surveys; Improve and optimize your interactions with our teams; Connect you to and optimize your experience using our Website and Services; Provide customers reports; Conduct fraud and threat analysis and, detect and prevent spam or unlawful or abusive activity or other violations; Conduct analytics to improve Tru-Grit’s Website and Service performance; Personalize your experience with our Websites; Comply with applicable law including those regulating call detail records; and Perform billing for our Services.  

 

We may use artificial intelligence, machine learning, or other similar technology to provide, maintain, support, and improve our Services and our interactions with you.  

 

We do not pass any individual's consent to receive SMS from Tru Grit Garage Flooring LLC to any third party. We do not share phone numbers with third parties for the purpose of allowing those third parties to send SMS.

 

Data Security Measures: 

Tru Grit Garage Flooring LLC safeguards customer data using Monday CRM and Wix, which provide secure encryption, restricted access, and compliance with industry standards to prevent unauthorized access or misuse.

 

Data Sharing: 

Tru Grit Garage Flooring LLC does not sell customer data but may share it with trusted third-party service providers, including Monday CRM, Wix, and Google Analytics, to support business operations such as customer management, website functionality, and performance analysis, all while maintaining compliance with privacy laws and security standards.

 

SMS opt-in and phone numbers collected for SMS consent will not be shared with any third party and affiliate company.

 

User Rights: 

Tru Grit Garage Flooring LLC allows you to access, review, modify, and request the deletion of your personal information that we process.

 

For data processed through Monday CRM, Wix, and Google Analytics on behalf of our business operations, we act as a service provider. If your personal information was collected through these platforms, we process it in accordance with their guidelines and our business needs. If you wish to access, review, modify, or delete any of your data, please contact us directly, or if applicable, submit your request through the platform where your information was originally provided.

 

If you reside in a U.S. state with applicable privacy laws, you may have the following rights regarding your personal information:

• Data Portability: Request a downloadable copy of your data or ask us to transmit it where feasible.

• Knowledge & Access: Learn about the personal data we’ve collected and disclosed in the past 12 months.

• Deletion: Request the removal of your personal information under certain conditions.

• Non-Discrimination: Exercise your privacy rights without facing unfair treatment.

• Rectification: Request corrections to inaccurate or incomplete data.

• Opt-Out: Ask us to stop sharing your data for targeted advertising; we do not sell your personal information.

• No Automated Decision-Making: We do not make decisions about you solely through automated processing.

 

We verify privacy requests using your name and email and may require additional information. You may also authorize an agent to act on your behalf. Some states provide the right to appeal a denied request.

To exercise your rights, contact us at sales@trugritgarageflooring.com or (863)670-9270.